100% commitment to pure play contract manufacturing

	Overview

	Associate Companies

	Value Statement

	Customer Service

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THE PROOF

“Enduring customer relationships that in some cases span decades such as GSK, who has been a valuable customer for Kemwell for over 20 years"

Customer service excellence in our supply network

Kemwell has evolved into a highly flexible and adaptable organization. Our customers range from emerging biotechnology to established international pharmaceutical companies. Kemwell maintains its commitment to continuous improvement of productivity and customer service levels.

Commitment towards customer service

	Strong focus on customer service with end-to-end solutions, including client specific documentation, delivery, inventory reporting and change control requirements etc.

	Customized to meet specific needs and requirements of customers, including client specific investments in equipment, technologies and facilities.

	Emphasis on being a cost efficient provider of contract manufacturing and development services.

	100% commitment to pure play contract manufacturing; Kemwell has no branded products of its own in the market to avoid conflict of interests with customers.

	Foolproof internal systems and policy controls to safeguard confidentiality.

	High emphasis on understanding clients’ needs so that comfort levels with Kemwell are as high as they would be with clients’ own internal systems.

	Flexibility and transparency in business transactions.

	SAP to value-add Kemwell’s role as an integrated supply-chain partner and ensure efficient operations.

	Organizational culture that reinforces the belief that Kemwell’s business success and growth depends on the success and growth of our clients.